Coaching and Mentoring

Coaching is one of the most effective methods of enhancing performance. It involves deliberate and specific activities that are designed to help people develop their skills by learning on the job. A good coach leads highly productive teams who are keen to learn new skills and as a result significantly increase the cost effectiveness and efficiency of their department/ organisation.

"I never cease to be amazed at the power of the coaching process to draw out the skills or talent that was previously hidden within an individual, and which invariably finds a way to solve a problem previously thought unsolvable." ― John Russell, Managing Director, Harley―Davidson Europe Ltd.

"I absolutely believe that people, unless coached, never reach their maximum capabilities." ― Bob Nardelli, former CEO, Home Depot 

What the course will cover:

We will be going through the following topics:

• The managers' role as a coach
• Coaching, Mentoring, or Training?
• Qualities of the effective coach
• Knowing yourself – what’s my style?
• Identifying learning needs
• Identifying individual learning styles
• Identifying barriers to learning
• Overcoming resistance to change

• Structuring the coaching session including contracting
  
• The four cornerstones of questioning
  
• The Skill/Will matrix
  
• Setting objectives and targets
  
• Coaching the new team member
  
• Motivation
  
• Managing and monitoring poor performance
  
• Feedback skills
  
• Evaluating the Coaching

We will also investigate the different models of appraisal s including competency, goal setting, peer appraisal, 360 feedback and self-assessment