Anyone new to management
Those that have been recently promoted to the management role
Those who have been a manager for just a short while
People aspiring to the role of management
The roles & responsibilities of the manager
Changing from doing to delegating
Know yourself – your style of management and communication preference
Self-development using Johari Window
Managing yourself and your time
Planning and looking at the big picture
The role of assertive communication in managing others
Identifying barriers to communication
Powerful questioning to bring about change in your team
Performance Management – getting the best out of your people including a brief look at:
Appraisals
One to ones
Return to Work interviews
Setting SMART objectives
The role of giving (and receiving) feedback
Management theories as a means to understand natural management styles and their effects on the individual
Changing your management styles to meet the needs of the individual and situation
How to motivate the team
The life cycle of a team
Managing and chairing meetings
Decision making
Managing change