Manager’s Toolbox
(3-day workshop)
Who is it for:
Anyone who hasn’t had any formal management training
Anyone who would like to improve their management skills
DAY 1
Managing Oneself
Four Steps to Effective Management
- What makes a good leader?
- Self-development and awareness using Johari Window
- Know yourself – your style of management and communication preference
- Changing your management styles to meet the needs of the individual with situational Leadership
Getting the message over clearly
How does our team communicate?
- My unconscious bias
- The ladder of Inference
- Communication activity
- Identifying barriers to communication
- The Six Cs of Communication
- How to be an Active Listener
- Building rapport through pacing and empathy
- Powerful questioning to bring about change in your team
- Choosing the right question activity
- Recruitment Questions
- Transactional Analysis and our communication preferences
Improving Performance with constructive feedback
- The role of giving (and receiving) feedback
- Natural reactions to constructive feedback
- Looking for the gold and not the dirt
- Summarising todays activities
DAY 2
Managing Performance
- Coaching different approaches
- The Coaching model – GROW
- Practicing the GROW model
- Performance Management – getting the best out of your people including a brief look at:
- Setting SMART objectives
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- One to ones
- Return to Work interviews
Managing the Team
- The life cycle of a team
- Defining the Team Core Values
- Knowing more about Team roles
- Team Decision Making
- Managing change
- The Change Curve
- Building Trust
Managing your Time with useful Techniques
- Managing yourself and your time
- Action Planning Tools
- Record Keeping
- Pareto principle
- My Time Stealers
- Managing and chairing effective meetings
- Facilitation skills
DAY 3
Delegation
- Getting the monkey off your back
- Successful delegation
- The Problem Ownership Ladder
- Changing from doing to delegating
My Impact on the Organisation
- The blame game
- I own the problem
- What is my Locus of Control?
Motivation and Morale
- Motivational Theories
- Intrinsic vs Extrinsic
- Ten ways to Improve your team’s performance and morale
- Acts of recognition to boost morale
Decision making
- The process of decision making
- Different methods we can use
- Creative Problem-Solving solutions
- Managing change
- Handling resistance
Analysing what is going well and what could be improved
- SWOT of my organisation / team
- Rich Picture of my organisation / team
- Finding solutions
- How to sell your case
- Presenting our solutions using the Rhetorical Triangle
Action Plan for the future
To find out more just call Sally on 01522 569211 or send a note (click link)