Manager’s Toolbox

(3-day workshop)

Who is it for:

Anyone who hasn’t had any formal management training

Anyone who would like to improve their management skills

DAY 1

Managing Oneself

Four Steps to Effective Management

• What makes a good leader?
• Self-development and awareness using Johari Window
• Know yourself – your style of management and communication preference
• Changing your management styles to meet the needs of the individual with situational Leadership

Getting the message over clearly

How does our team communicate?

• My unconscious bias
• The ladder of Inference
• Communication activity
• Identifying barriers to communication
• The Six Cs of Communication
• How to be an Active Listener
• Building rapport through pacing and empathy
• Powerful questioning to bring about change in your team
• Choosing the right question activity
• Recruitment Questions
• Transactional Analysis and our communication preferences

Improving Performance with constructive feedback

• The role of giving (and receiving) feedback
• Natural reactions to constructive feedback
• Looking for the gold and not the dirt
• Summarising todays activities

DAY 2

Managing Performance

• Coaching different approaches
• The Coaching model – GROW
• Practicing the GROW model

• Performance Management – getting the best out of your people including a brief look at:
  • • Appraisals
• Setting SMART objectives
  • • One to ones
    • Return to Work interviews

Managing the Team

• The life cycle of a team
• Defining the Team Core Values
• Knowing more about Team roles
• Team Decision Making
• Managing change
• The Change Curve
• Building Trust

Managing your Time with useful Techniques  

• Managing yourself and your time
• Action Planning Tools
• Record Keeping
• Pareto principle
• My Time Stealers
• Managing and chairing effective meetings
• Facilitation skills

DAY 3

Delegation

• Getting the monkey off your back
• Successful delegation
• The Problem Ownership Ladder
• Changing from doing to delegating 

My Impact on the Organisation

• The blame game 
• I own the problem
• What is my Locus of Control?

Motivation and Morale

• Motivational Theories
• Intrinsic vs Extrinsic
• Ten ways to Improve your team’s performance and morale 
• Acts of recognition to boost morale

Decision making

• The process of decision making
• Different methods we can use
• Creative Problem-Solving solutions 
• Managing change
• Handling resistance

Analysing what is going well and what could be improved

• SWOT of my organisation / team

• Rich Picture of my organisation / team
• Finding solutions
• How to sell your case
• Presenting our solutions using the Rhetorical Triangle

Action Plan for the future

To find out more just call Sally on 01522 569211 or send a note (click link)