Management Training Many managers working for small to medium sized companies would value training in specific management related skills. They are not looking for a long drawn out qualification courses, but would rather join an Open Programme with other like minded professionals. The management training on offer can do just that. Training meets the needs of managers who need the skills, but cannot commit to exam based learning.

Management courses are designed to be practical and hands-on, enabling the busy manager to gain confidence in their skills and competent to carry out their role. Whether you have been a manager for years, or days, the training can equip you to manage a team, get the most out of your people and personally develop.

Sally has fifteen years experience as a manager and twelve years as a management consultant.

Follow link below for course outline

Coaching and Mentoring

Coaching is one of the most effective methods of enhancing performance. It involves deliberate and specific activities that are designed to help people develop their skills by learning on the job. A good coach leads highly productive teams who are keen to learn new skills and as a result significantly increase the cost effectiveness and efficiency of their department/ organisation.

"I never cease to be amazed at the power of the coaching process to draw out the skills or talent that was previously hidden within an individual, and which invariably finds a way to solve a problem previously thought unsolvable." ― John Russell, Managing Director, Harley―Davidson Europe Ltd.

"I absolutely believe that people, unless coached, never reach their maximum capabilities." ― Bob Nardelli, former CEO, Home Depot

What the course will cover:

We will be going through the following topics:

The managers' role as a coach
Coaching, Mentoring, or Training?
Qualities of the effective coach
Knowing yourself – what’s my style?
Identifying learning needs
Identifying individual learning styles
Identifying barriers to learning
Overcoming resistance to change

Structuring the coaching session including contracting
The four cornerstones of questioning
The Skill/Will matrix
Setting objectives and targets
Coaching the new team member
Motivation
Managing and monitoring poor performance
Feedback skills
Evaluating the Coaching

We will also investigate the different models of appraisal s including competency, goal setting, peer appraisal, 360 feedback and self-assessment

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Communication Skills for Managers

Course Outline

Overview

This Communication Skills training enables delegates to enhance their personal and team productivity by improving their working and customer relationships. The programme will give delegates a greater awareness of the affect their behaviour has on others and increase their options when dealing with difficult people, conflict, or work-related problems. We will look at how to influence people in their decisions using persuasive communication. We will also learn how to become more assertive, so that we can negotiate good outcomes.

This course will cover how to:

Communicate clearly and correctly to avoid misunderstanding and get your message across
Develop and use your listening skills to solve problems, diffuse conflict, educate, and be a more productive
Improve work relations through building rapport, listening and communicating positively
Choose the most appropriate mode for communicating a message
Communicate and negotiate with others in a more persuasive and compelling style
Give and receive feedback
Develop a range of responses to deal successfully with difficult people and conflict whilst maintaining effective working relationships.
Responding appropriately to aggression in others
Using the Transactional Analysis communication theory, to help you communicate better with others and not get drawn into unproductive arguments
Planning your persuasive communication appropriately for the situation through objective setting and considering carefully likely responses
Gain a greater understanding of your personal behavioural style and the effect it has on the performance of your team and colleagues
Identify the styles that others are using, and bring out the best in them

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Employee Forum Workshop

This is an interactive, thought provoking and fun workshop to help people represent others when taking part in meetings. Delegates will also learn how to provide feedback to colleagues on what took place and decisions made. The course will include a strategic focus on what works well and what could be improved within the organisation.

Who is it for

Anyone who represents others / management in a meeting
Staff or managers who take part in organisational consultation meetings
Delegates who need to learn the art of taking part in constructive dialogue
Anyone who needs to take part in joint decision making
Teams that need to move forward that are a bit “stuck”

What is the role as an Employee representative?

What is expected of the role

What is the purpose of our meetings?

Time for reflection on what went well and what could improve

The qualities of a workplace representative

Knowing your Locus of Control
Communication skills
Listening – looking at the barriers to listening effectively
Questioning – Open and Closed questioning
Transactional Analysis for Adult conversations
Passing on the message
Selling an idea
Creative problem solving

Team building exercise

Decision-making

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Manager’s Toolbox

(3-day workshop)

Who is it for:

Anyone who hasn’t had any formal management training

Anyone who would like to improve their management skills

DAY 1

Managing Oneself

Four Steps to Effective Management

What makes a good leader?
Self-development and awareness using Johari Window
Know yourself – your style of management and communication preference
Changing your management styles to meet the needs of the individual with situational Leadership

Getting the message over clearly

How does our team communicate?

My unconscious bias
The ladder of Inference
Communication activity
Identifying barriers to communication
The Six Cs of Communication
How to be an Active Listener
Building rapport through pacing and empathy
Powerful questioning to bring about change in your team
Choosing the right question activity
Recruitment Questions
Transactional Analysis and our communication preferences

Improving Performance with constructive feedback

The role of giving (and receiving) feedback
Natural reactions to constructive feedback
Looking for the gold and not the dirt
Summarising todays activities

DAY 2

Managing Performance

Coaching different approaches
The Coaching model – GROW
Practicing the GROW model

Performance Management – getting the best out of your people including a brief look at:
- - Appraisals
Setting SMART objectives
- - One to ones
  - Return to Work interviews

Managing the Team

The life cycle of a team
Defining the Team Core Values
Knowing more about Team roles
Team Decision Making
Managing change
The Change Curve
Building Trust

Managing your Time with useful Techniques

Managing yourself and your time
Action Planning Tools
Record Keeping
Pareto principle
My Time Stealers
Managing and chairing effective meetings
Facilitation skills

DAY 3

Delegation

Getting the monkey off your back
Successful delegation
The Problem Ownership Ladder
Changing from doing to delegating

My Impact on the Organisation

The blame game
I own the problem
What is my Locus of Control?

Motivation and Morale

Motivational Theories
Intrinsic vs Extrinsic
Ten ways to Improve your team’s performance and morale
Acts of recognition to boost morale

Decision making

The process of decision making
Different methods we can use
Creative Problem-Solving solutions
Managing change
Handling resistance

Analysing what is going well and what could be improved

SWOT of my organisation / team

Rich Picture of my organisation / team
Finding solutions
How to sell your case
Presenting our solutions using the Rhetorical Triangle

Action Plan for the future

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